Returns & Quality Claims

These policies apply to business purchases, wholesale and customized orders with Guangzhou Yaoguifeng Technology Co., Ltd. (YAGUFE). Please review the applicable quotation, pro forma invoice (PI) and policies before ordering. Specific terms expressly accepted by both parties take precedence over general website policies, subject to mandatory applicable law. The governing contract language must be specified in the order.

This policy addresses B2B claims involving incorrect items, shortages, arrival damage and goods that fail to meet agreed specifications. It is not an unconditional retail return promise. Custom branding does not remove responsibility for verified product defects.

Please inspect cartons, quantities, models and appearance promptly. We recommend reporting visible damage, shortages or incorrect items within 7 calendar days of receipt and initial functional problems within 30 calendar days. Carrier claim deadlines may be shorter. These reporting targets help preserve evidence and do not automatically remove rights concerning latent defects under the agreed warranty or applicable law.

Provide the order number, model, batch or serial number where available, affected quantity and proportion, a description and supporting photos or videos. Remote troubleshooting may be arranged before any physical return.

For verified supply defects, incorrect items or shortages, an appropriate resolution may include replacement parts, repair, replacement, a price adjustment or refund, agreed in writing according to the issue. A future purchase is not a mandatory condition for receiving an appropriate remedy.

Obtain return authorization and shipping instructions before sending goods back. Quantities, packaging, transport and costs must be agreed, especially for products containing lithium batteries. Reasonable necessary costs for verified seller-responsible issues are borne by the seller; other cases are agreed individually.

Damage caused by misuse, unauthorized repair, use outside agreed conditions, normal wear or improper storage is not a manufacturing defect. Claims will be assessed according to the actual cause. Warranty duration, commencement and coverage must be specified in the quotation or order. Transit claims follow the agreed trade terms and the relevant evidence, with cooperation from both parties.